Privacy Policy

Last updated: April 12, 2026

This Privacy Policy describes how Electrostore.pk (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us (collectively, the "Services").

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date accordingly.

2. How We Collect Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources:

Information You Provide Directly: Basic contact details (name, address, phone number, email), order information (shipping/billing addresses, payment confirmation), and account credentials.
Information Collected via Cookies: Usage data, including IP address, device information, and browser type, to improve your shopping experience.
Information from Third Parties: Data from payment processors (e.g., bank transfer confirmations or digital wallet details) and shipping partners to fulfill your orders.

3. How We Use Your Personal Information

Order Fulfillment: To process payments, arrange shipping for items like solar inverters or batteries, and send order updates.
Marketing: To send updates about new stock, technical guides, or promotional offers via email or SMS.
Security: To detect and prevent fraudulent transactions or unauthorized access to your account.
Customer Support: To respond to technical inquiries regarding product specifications or warranty claims.

4. Cookies

We use cookies to power our site features, remember your cart, and run analytics to understand how you interact with our products. You can manage cookie preferences through your browser settings, though some features of Electrostore.pk may not function correctly if cookies are disabled.

5. Disclosure of Personal Information

We may share your information with:

Service Providers: Courier services (for delivery) and IT/Cloud hosting providers.
Legal Compliance: When required by Pakistani law or to protect our legal rights regarding high-value equipment transactions.
Business Transfers: In the event of a merger or business sale.

6. Security and Retention

While we implement industry-standard security measures, no system is 100% secure. We retain your data only as long as necessary to provide you with services, comply with tax/legal obligations in Pakistan, or resolve warranty disputes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request the correction of inaccurate information.
Request the deletion of your account/data (subject to legal retention requirements).
Opt-out of marketing communications by clicking "Unsubscribe" in our emails.

8. International Users

As we operate primarily in Pakistan, your data is processed locally. However, some technical services (like hosting or email automation) may involve data transfer to servers located in the United States or other regions.

9. Contact Us

For any questions regarding your privacy, data deletion requests, or technical support, please contact us:

Phone/WhatsApp: +92 334 7777229
Email: sales@electrostore.pk
Website: https://electrostore.pk/

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