Return, Refund & Replacement Policy

Thank you for shopping at Electrostore.pk. Your satisfaction is our priority. Please review the policy below to understand how returns, refunds, and replacements work for your electrical and solar equipment purchases.

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1. Return Policy

We offer a 7-day return window for products that are non-faulty, unused, and in their original condition. A 10% restocking fee applies to all non-faulty returns to cover inspection and repackaging costs.

Eligible for Return:

• The product is completely unused and has not been installed.
• Original and undamaged packaging (including seals).
• All accessories, manuals, and documentation are included.

How to Request a Return:

1. Contact Customer Support on WhatsApp: +92 334 7777229
2. Provide your order number, reason for return, and a clear video showing the product and packaging condition.
3. Follow the shipping instructions provided by our team.
4. Ship the product back securely in its original protective packaging.

Return Shipping:

The customer is responsible for return shipping costs and ensuring the item is not damaged during transit. Electrostore.pk will only cover shipping costs if the wrong item was delivered.

2. Refund Policy

Refunds are processed only after we receive, inspect, and verify the returned product's technical integrity.

Refund Methods:

• JazzCash / Bank Transfer: Processed within 7 business days.
• Cash on Delivery: Refunded via bank transfer or a mutually agreed digital payment method.

Non-Refundable Items:

• Items showing signs of installation or mounting.
• Solar Inverters or Batteries with broken warranty seals.
• Items marked as “Non-Returnable” on the product page.
• Used, damaged, or incomplete products.

3. Replacement Policy

If you receive a faulty, damaged, or incorrect item, you may request a replacement within 7 days of delivery.

How to Request a Replacement:

• Contact us on WhatsApp: +92 334 7777229
• Share your order number and a video demonstrating the fault or damage.
• We will arrange a replacement or refund based on product availability and your preference.

Faulty or Wrong Item:

In cases where Electrostore.pk is at fault, we will cover the return shipping costs.

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Contact Information

For any assistance regarding your order, please contact us:

• Phone/WhatsApp: +92 334 7777229
• Email: sales@electrostore.pk
• Website: https://electrostore.pk/

Thank you for choosing Electrostore.pk!